Terms of service.

Should you decide we are the service for you, there are a few things to keep in mind.

Once a booking has been confirmed our Driver and Vehicle will depart immediately. Once the Driver and Vehicle depart our premises is when we will begin to charge at the rate the Client has selected. Rates are governed by total kilometers the Vehicle will cover from collection until delivery as well as the Drivers Total hours. This rate will only be charged while the Driver and Vehicle are in transit. Any times of required rest for the Driver during long haul deliveries will not be charged. These times will be logged and displayed on any invoicing as well as kilometers travelled.

In the event of bad weather, road closures, fire, or other acts outside of our control that may cause the delay of goods being delivered or detour, The Client will NOT be charged for any standby rate. The Driver will communicate delays with the Client and will endeavor to find an alternate route. If no alternate route can be made the Driver will stage in a safe location until the delivery can be completed. Clients are only charged as per the Drivers on road hourly rate plus kilometers travelled at the rate selected by the Client.

Cancelations will be charged as per the agreed rate selected by the client, how many hours the Driver has been on the road plus kilometers travelled, Additional fees may be incurred such as, including return travel and re-delivery of goods being transported to the collection point depending on distance travelled. These fees may be charged at the agreed rate selected by the client. Cancelations made before the Driver has collected goods requiring transport will NOT incur a fee. Repeat cancellations from the same client WILL result in a fee being charged or pre-payment being required for the future delivery of goods.

Payment to be made once goods have been delivered and invoiced via deposit into our business account. Account name, BSB and account number will be supplied on the invoice and should be made as soon as practicable but no longer than 30 days from the date of delivery. Failure to make payments may incur additional fees or steps may be taken to recover owing amounts. A reminder letter will be sent out within 7 days of the final due date (30 days from delivery)

Damaged goods in transit are our responsibility and will be covered under our insurance. See the insurance tab for more information

Driver making deliveries over public holidays or weekends will not be charged out at a higher rate. The agreed rate will remain unchanged. Any changes to rate or any additional fees will only be incurred during cancelations, or change in scope of work